Thank you for your interest in becoming a Provo Craft® Retailer. As of October 19, 2006 the application process, form, and requirements to become a Provo Craft Retailer have changed.
Potential Provo Craft Retailers who submitted account applications prior to October 19, 2006 which have not yet been approved and opened are not not required to resubmit their account application.
The new opening minimum order requirement associated with the new requirements will be waived for those accounts that submitted applications between July 1, 2006 and August 14, 2006.
Thank you for your interest in purchasing from Provo Craft.
The following is a brief overview of the information you will need to become a Provo Craft Retailer. In support of expediting the approval process please provide all the necessary information and signatures.
Provo Craft Retailer Requirements
Provo Craft Retailers must submit the following information in addition to the account application form:
1. A photocopy of your current business license or a state registration.
2. A photocopy of a letter or form showing your Federal Tax Identification Number, or you may provide a copy of a current W-9 form, or you may provide a copy of Schedule C from your previous year income tax return. Note: You may download a copy of this form from the Provo Craft web site.
3. A photocopy of your State Tax Resale Form with your State Tax Resale Number on the form. Please contact your state department of commerce or state department of business for this information.
4. If you conduct business in UT, ID, TX, OH, MI, or PA please provide a copy the applicable tax exemption certificate. You may obtain a copy of these forms on the bottom of this page.
5. If you operate a web-based online store provide proof of the domain name registration.
6. A valid email address.
7. Your opening order totaling a minimum of $1000.00.
8. A photocopy of your current lease or deed if you are requesting terms.
Please write legibly and ensure that any faxed photocopies are clear and legible.
Please allow 5 business days for your application to be processed.
You will be notified by email and in writing when your account is approved and opened.
Incomplete or illegible applications will not be processed.
If you have not been notified of your account status within 15 business days of submitting your application, please re-submit your complete and legible application.
Your opening order must be a minimum of $1000.00 net.
Re-Orders
All re-orders must be a minimum of $100.00 net.
Annual Purchase Requirements
All Provo Craft Retailers must meet the annual (rolling 12 months) minimum purchase requirement of $6,000.00.
Ordering Quantities
All products must be ordered in I/P's (the inner pack quantity) not individually.
Account Status & Review
The status of your account will be reviewed annually. In an effort to keep records accurate you may be asked periodically to provide updated information regarding the status of your business.
Authorized Buyers
Only authorized buyers are allowed to place orders. Accounts are limited to five (5) authorized buyers. Only the business owner (the name appearing on the account application) may change, add or remove an authorized buyer. All authorized buyers must be employees of the business/account.
Credit Cards
You may use your credit card to purchase product from Provo Craft. Please check the appropriate box on the Retailer Application Checklist to indicate that you plan to use a credit card to pay for your purchases and submit the Credit Card Authorization form (included in the downloadable account application document).
Credit & Terms
Please indicate on the account application form that you are requesting terms.
Web Web orders may be submitted online via the Provo Craft web site http://wholesale.provocraft.com using the online store. You must have an account number and a password to submit orders online. Once you have received your account number you may create an account and begin ordering.
Fax Fax orders may be transmitted to 1.801.794.9001. Please use the approved Provo Craft order form available for download on the Provo Craft web site.
Order Modification
Once an order has been submitted to the web site or entered into the computer system by an order entry agent the order cannot be modified.
Free Shipping
Free Shipping (ground) is available on orders where the net shippable total exceeds $400.00 (U.S. Only).
Expedited Shipping
Requests for expedited shipping must be received before 10:00 a.m. Requests received after 10:00 a.m. will be shipped the next day. Applicable charges for expedited shipping will apply.
Claims & Returns
Claims must be submitted within 10 business days of receiving the merchandise. Please provide the invoice and P.O. number when making a claim. There is a 15% restocking fee on all returned merchandise. All returns require a Return Merchandise Authorization (RMA) number. Please call Customer Service to make a claim or process a return. Goods returned without authorization will not be issued credit.
Customer Service Hours
Provo Craft Customer Service hours of operation are 8:00 a.m. to 6:00 p.m. MST, Monday - Friday. Provo Craft is closed Saturdays, Sundays, and major holidays. The Provo Craft Customer Service department may be reached by phone at 1-800-937-7686 or by fax at 801-794-9001. You may also contact customer service through the feedback form.
Thank You
Provo Craft Sales Department
To complete the account application you will need download the PDF file, fill it out, sign it, and then fax it to
1.801.794.9001
or mail it to
Provo Craft
151 East 3450 North
Spanish Fork, Ut
84660
